Virgin and Customer Service….

February 12, 2013

Thanks to the University of Nottingham for a fascinating talk last night by Corneel Koster, Director of Operations, Safety and Security, Virgin Atlantic.

This was the latest in their ‘Business Leaders Series’ which always attracts great speakers and a good crowd.

Corneel took us through a very logical approach to customer service and their predictions for the years to come against a backdrop of 5 major challenges – not least the £1bn fuel bill which has increased by 673% in the last 10 years….!

Safety and security is at the heart of everything they do – whilst all staff have to remember the Branson mantra that work should be fun!

Makes me feel much happier about taking my family to New York with Virgin this summer!

Nige

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